FAQ

Here are answers to our most frequently asked questions. If you can’t find the answer you seek, please contact our customer service.

WHERE IS MY ORDER?

Delivery time is 3-5 working days (Mon-Fri) from the day you receive handler confirmation. If you have not received your order within this time, you will receive a notice regarding the delay. It may be that your item has to be back-ordered or that it is just slightly delayed due to the high load Shockstore is currently experiencing. If you have not received your order within 6 working days (Mon-Fri) after receiving a delivery update from us, we ask you to contact our customer service team so we can check what has happened.

MISSING YOUR ORDER CONFIRMATION?

If you have not received your order confirmation shortly after you placed your order, it could mean that something has gone wrong with your purchase. Contact our Customer Service.

I RECEIVED AN EMAIL SAYING THAT ONE OR MORE ITEMS FROM MY ORDER ARE SOLD OUT. WILL THESE BE SHIPPED LATER?

If you had the bad luck of items turning out to be sold out due to an incorrect stock balance, then unfortunately we will not be able to ship them to you when/if they are eventually restocked. You will be refunded for the cancelled items in the usual manner.

WHAT DOES IT COST TO MAKE A RETURN?

You are paying for the return cost yourself.

HAVE YOU RECEIVED MY RETURN?

You will receive a return confirmation via email as soon as we have received your return. It may take up to 14 days for a return to be received and processed.

CAN I RETURN ITEMS FROM DIFFERENT ORDERS IN THE SAME PARCEL?

Of course you may put items from different orders in the same return parcel. Just be sure to put the return slip for each order in the package, otherwise we cannot register your returns.

CAN I RETURN SALE ITEMS?

Absolutely! You have the same return rights for all items you order from us.