Shipping & Returns
For shipping within Sweden
-
Standard Delivery 3-5 days
Postnord Varubrev or DHL 59 sek (0 sek on orders over 999 sek)
With Postnord varubrev you get your package delivered to your mailbox. If the package dosn’t fit or can be delivered to your mailbox, Postnord attach the package to your frontdoor. Home delivery package is only partly traceable, so if you feel unsure, choose our express option.
-
Express Delivery 1-3 days
PostNord Express 99 kr
With PostNord Express get your package delivered to your nearest collection point. This package is fully traceable and is brought to you within 1-3 weekdays.
Returns & Exchanges
We want you to be completely satisfied with our product. Defective or unwashed, unworn and unused merchandise may be returned within 14 days after purchase for either exchange or refund. Returned or exchanged items must be returned new and unused with all original garment tags still attached.
We will gladly exchange like items and ship to you at no additional charge (applicable in the Sweden only).
Please note! We do not accept returns of underwear, make-up, hair colour, earrings, tights, socks and masks.
International Customers:
Please contact us at info@shock.se and we will provide you with further instructions on where returns should be shipped, and the amount you will be refunded.
PLEASE NOTE: No returns or exchanges can be accepted on Swimwear or Intimates. All footwear must be returned with original packaging in original condition.
International Delivery
Shockstore togheter with DHL delivers packages worldwide* or Postnord. The shipping cost is different depending on which zone you want to have the package delivered to. For most countries, we offer a Economic option (Postnord) (7-10 days) and a Express Option (2-5 days). DHL delivers the package directly to your door. The prices does not include customs fees and taxes. See below what applies to your country:
Zons & Countries |
Economic |
Express |
Free Delivery |
Zon 1Denmark |
16 € | 26 € | > 300 € |
Zon 2Belgium |
16 € | 26 € | > 300 € |
Zon 3
|
18 € | 32 € | > 300 € |
Zon 4
|
20 € | 36 € | > 160 € |
Zon 5
|
20 € | 36 € | > 160 € |
Zon 6Andorra |
25 € | 45 € | > 300 € |
Zon 7
|
** | 45 € | > 320 € |
Zon 8
|
** | 45 € | > 320 € |
Zon 9
|
** | 45 € | > 370 € |
Zon 10Rest of the world* |
** | 49 € | > 420 € |
* Rest of the world are the countries that are not in the list between Zone 1 – Zone 10. With the exception of Turkmenistan and Kosovo.
** No Economic option is avalible for these countries.